An Empathy Map is a simple visual tool, often a canvas, used to understand a user's perspective. It helps teams visualize what a user sees, thinks, feels, says, and does, fostering deep User Understanding and informing User Experience design.
An Empathy Map is a simple visual tool, often a canvas, used to understand a user's perspective. It helps teams visualize what a user sees, thinks, feels, says, and does, fostering deep User Understanding and informing User Experience design.